The Inclusion Habit

Inclusion Analysis

*based on a participant surveys and shared stories which were qualitatively coded to measure impact of the actions

90% Reported More Inclusive Behavior

46% Indicate Changes in interactions

14% Indicate Changes in Perceptions

35% Described improved Mindfulness/Reflection

27% Described Greater Sense of Community

24% Reported Enhanced Connection

“The Inclusion Habit was a quick and easy way to get me mindful about how I can be more effective if I just take a moment to understand the proclivities of others and how those tendencies and inclinations can be leveraged for better relationships and outcomes.”
– Vice President, Human Resources

“As the name suggests this exercise definitely becomes a “Habit”, I look forward to reading the day’s habit as soon as it pops-up. There are many interesting stories and experiences that people share on the storyboard which are both enlightening and thought provoking,”
– Associate, Services Technology

CoverHound Case Study

Can personal growth habits lead to increased customer engagement?CoverHound observed a 15% increase in their Net Promoter Scores their first month of ProHabits.12 months into their partnership with ProHabits focusing on culture and values, CoverHound continues to lead with the highest NPS in the insurance industry.

CoverHound® is an insurance technology company with a flourishing culture that leverages personal growth and core values to promote a sharp focus on the customer. CoverHound initially utilized ProHabits to discover their team’s commitment to personal growth and has since determined that living their values can align with improved customer relations.

CoverHound uses Net Promoter Scores (NPS) to measure customer satisfaction. During their time with ProHabits, CoverHound demonstrated record levels of engagement in personal growth and noticed a considerable increase in the percent of customers who were very likely to recommend the company to others.

 

CoverHound’s culture at a glance

Mission

To continually exceed expectations when providing transparent choice & competitive rates for anyone’s insurance needs.

d’aprile properties is a Chicago based real estate agency that extends its services across the Midwest. Believing in a culture of positive energy, d’aprile partnered with ProHabits for a month to live their values. During this month, our research uncovered that their team is highly aligned with the values of their leadership and with the positive aspirational goals of ProHabits. Demonstrating their alignment, the d’aprile team integrated ProHabits into their everyday conversation and activities at a number of levels.

Who they are and what they do

d’aprile properties is a real estate agency based in Chicago that provides its services across the Midwest. D’aprile offers the range real estate services – from assistance in the home buying and selling process to help with financing. In providing these services, d’aprile is committed to bringing a personable human element to the table that creates a unique sense of calm in an otherwise stressful process.

d’aprile’s Culture

d’aprile’s culture is built with positive energy and continually fueled by a passion for growth. Created to foster ideas and inspire collaboration, d’aprile cultivates a unique culture that stands alone in its exceptional client services and professional results.

Leadership Mindset

Taking a holistic approach to leadership, d’aprile encourages and actively supports growth in their team across all areas professional and personal. The d’aprile leadership, through the guidance and support they provide their team, stays true to their value of ‘develop yourself and others’. The leadership shows that they remain committed to living their values and continually seek opportunities to do so.

The d’aprile leadership assists their team in a number of vital ways. The main channels through which they provide this are courses for professional development and active coaching of their team. Through these, they guide their team in discovering their passion and in the pursuit of their dreams.

Service Philosophy

d’aprile’s culture does not end with its management style, but is expressed fully in its services to clients. From guiding the client through the details of the home sale process to offering emotional support, d’aprile believes in developing yourself while developing others.

Throughout the home sale transaction the services provided are always grounded in their firm value of doing what’s right. In so doing, d’aprile acts as an advocate for their client – looking out for the their best interest rather than just a short sighted sale.

d’aprile meets ProHabits

What is ProHabits?

Opportunities for daily personal growth delivered by email. Team members selected their area of personal growth from a list of ProTracks or curriculum that aligns individual habits with organizational values (see table below for d’aprile’s chosen ProTracks).

How They Chose to Grow

The graphic below shows the ProTracks that the d’aprile team felt most reflected their values. Unsurprisingly, ProMindfulness was the the most popular track demonstrating their culture built on reflection and holistic consideration.

Harnessing their Team’s Outstanding Commitment to Personal Growth

ProHabits and the d’aprile Team

During d’aprile’s first month, ProHabits became an integral part of the team’s culture discussion and their daily routine. Here’s some feedback we’ve received from the front lines:

The Takeaway

d’aprile demonstrated their commitment to their values and their team’s personal growth by utilizing ProHabits for a month. During their month with ProHabits, d’aprile had an outstanding level of team engagement with daily personal growth activities. ProHabits facilitated the alignment of personal growth and their holistic approach to business.

Power Home Remodeling is a nationally respected exterior remodeling corporation dedicated to delivering the American dream. Always striving relentlessly towards improvement, Power utilized ProHabits for a month and was able to live their ambitious values while delivering on their service promises.

Who is Power Home Remodeling?

Power, as it’s known around the office, is an exterior remodeling company headquartered in Chester, Pennsylvania with locations throughout the country.

Power’s team is over 1,850 strong, nationally. The average age of new hires at Power is approximately 23 with 90% of new recruits under the age of 35. This age demographic stems from Power’s value of hiring for life.

Despite this young demographic at Power, there are a substantial number of veterans, as Power believes in harnessing the leadership and accountability they find among seasoned team members.

Power has been ranked as one of the fastest growing companies for the past six years – as it strives to serve a wider community.

What Power Does

Power provides home remodelling services that think beyond the customer’s home, towards their dreams and happiness.

Power synthesizes their excellence in remodeling with their dedication to the community. To practice their dedication, Power offered a dollar for every window they installed to Alexa – an organization for childhood cancer research.

These contributions to their greater community demonstrates that service orientation is not just a motto at Power, but rather exemplifies how the organization is fundamentally structured to serve from the bottom up.

Power’s culture at a glance

To be better than yesterday.

Power’s culture

The engine of Power’s culture is service. To maintain their astounding 96% customer satisfaction rate, Power must constantly strive to uphold the best quality of service.

Even at 96%, Power believes that they have room to improve their service. Never simply focusing on their accomplishments, Power is always looking towards improvement and growth. As Power says – they are “a relentless improvement company.”

Power seeks to maximize happiness for its team. To facilitate this, Power endorses acts of gratitude. Each team member is encouraged to send a letter to a person who had a major impact on their professional life. Next, the team member is asked to keep a gratitude journal in which they write what they are grateful for every night. Power’s leadership encourages the team to not only keep a private account of what they are grateful for, but also to express it to those whom they feel grateful to. The resulting cycle of gratitude produces numerous opportunities for feelings of happiness and satisfaction.

With the commitment Power shows to creating the best work environment possible, it’s no wonder that the company has time and again been featured among the best places for Millennials to work in the country.

Power prides itself as a Fortune 1 Millennial company – providing a workplace that both caters to their professional desires while also providing professional security many millennials lack.

Leadership Mindset

While many companies bring their leadership in from the outside, Power believes in filling leadership roles from within. Power believes that leaders who know the company from the ground up will make better decisions and understand the challenges that their team face:

 

All too often, managers are disconnected from the people they oversee – leading to a rift in the cohesiveness of the team. With leaders directing groups they have worked at every stage of, Power’s leadership is intimately intertwined with their team. Putting the leadership in a position to promote their team’s greatest potential.

Personal Growth by the numbers

In living their value of shattering expectations, Power demonstrated an interest and engagement with ProHabits that stood out from the pack. Without a push from their leadership, Power’s team showed their intrinsic drive to personal growth through their enthusiastic participation.

What is ProHabits?

Opportunities for daily personal growth delivered by email. Team members selected their area of personal growth from a list of ProTracks or curriculum that aligns individual habits with organizational values (see table below for Power’s chosen ProTracks).

Power participated with ProHabits for 30 days and this is the story the numbers tell.

This graph represents Power’s chosen tracks. Displaying their preference for ProFocus and Mindfulness.

Feedback from the front lines

Conclusion

During Power’s first month with ProHabits we saw exceptionally high levels of participation and Track completion. Power demonstrated their unique values and lived them through daily activities.

Advance Medical is a value driven service focused company. Advance Medical believes in hiring for life and strongly emphasizes their team member’s personal growth. Utilizing ProHabits for a month, Advance Medical sought to make their values actionable, and to actualize their cultural mindset. During the month, they demonstrated a high level of commitment with an 80% completion rate for activities.

Getting to know Advance Medical

Advance Medical is driven by the singular desire to “reduce the confusion and suffering that comes with being a patient.” Advance Medical understands that patients are encountering difficult and often life altering choices. Advance Medical believes that through service and hard work they can alleviate much of the burden their clients face.

Founded in 1999, Advance Medical serves 194 countries with 35 million people who have access to its services. Within its team, Advance Medical can boast 800 dedicated health professionals – 450 of whom are medical doctors. Prepared to serve their large and diverse client base, the team speaks over 20 languages – enabling effective communication to their clients around the globe.

Leadership Mindset

The leadership at Advance Medical act as standard bearers for the company’s culture – striving to lead as examples of their best cultural practices.

Culture is considered an imperative element at every level of operation.

Advance Medical’s leadership believes in creating an environment in which rewarding and authentic experiences take place:

Training and Development

Advance Medical maintains a strong sense of culture and identity that is demonstrated at every level of its practices. From onboarding to retirement, culture and the importance of cultural fit are heavily emphasized – prospective team members undergoing rigorous vetting for cultural alignment. Advance Medical seeks team members who are intrinsically driven towards their values and cultural mindset.

Once new team members have been selected, Advance Medical’s training aligns directly with their value for excellent service to patients: “the training program is infused with the ‘why’, which is never more than two steps away from how it improves patient care.”

Given this commitment to the intrinsic motivation of its team, Advance Medical invests heavily in training and developing its team members: “Would rather turn an Advance Medical person into an accountant than an accountant into an advance medical person.”

Personal Growth at Advance Medical is not only encouraged, but actively supported and expected.

Values in Action

The leadership at Advance Medical understands both the difficulties and rewards that come with the profession, and so they encourage each team member’s humanity: “we want everyone to be a human being.

CultureTech

The principle technological driver of Advanced Medical’s culture is their internal communication system. Through this, a structure for recognizing excellence is established – honoring the many successes of Advance Medical’s team.

Personal Growth By The Numbers: Advance Medical’s culture meets ProHabits

Advance Medical displayed their dedication to personal growth and advancement by living their values with ProHabits.

What is ProHabits

Opportunities for daily personal growth delivered by email. Team members selected their area of personal growth from a list of ProTracks or curriculum that aligns individual habits with organizational values (see table below for Advance Medical’s chosen ProTracks).

Advance medical participated for 30 days and this is the story that the numbers tell.

What areas of personal growth were most important at Advance Medical?

 

The above graph shows the tracks that Advance Medical’s team used to bring their values to life.

How did engagement differ across each area of development?

Feedback from the front lines

Conclusion

During Advance Medical’s first month with ProHabits, we saw Advance Medical live their values – aligning ProTrack selection with the skills that drive their service. Advance Medical harnessed the power of ProHabits to enhance their vibrant values driven culture.

Advance Medical is a value driven service focused company. Advance Medical believes in hiring for life and strongly emphasizes their team member’s personal growth. Utilizing ProHabits for a month, Advance Medical sought to make their values actionable, and to actualize their cultural mindset. During the month, they demonstrated a high level of commitment with an 80% completion rate for activities.

Getting to know Advance Medical

Advance Medical is driven by the singular desire to “reduce the confusion and suffering that comes with being a patient.” Advance Medical understands that patients are encountering difficult and often life altering choices. Advance Medical believes that through service and hard work they can alleviate much of the burden their clients face.

Founded in 1999, Advance Medical serves 194 countries with 35 million people who have access to its services. Within its team, Advance Medical can boast 800 dedicated health professionals – 450 of whom are medical doctors. Prepared to serve their large and diverse client base, the team speaks over 20 languages – enabling effective communication to their clients around the globe.

Leadership Mindset

The leadership at Advance Medical act as standard bearers for the company’s culture – striving to lead as examples of their best cultural practices.

Culture is considered an imperative element at every level of operation.

Advance Medical’s leadership believes in creating an environment in which rewarding and authentic experiences take place:

Training and Development

Advance Medical maintains a strong sense of culture and identity that is demonstrated at every level of its practices. From onboarding to retirement, culture and the importance of cultural fit are heavily emphasized – prospective team members undergoing rigorous vetting for cultural alignment. Advance Medical seeks team members who are intrinsically driven towards their values and cultural mindset.

Once new team members have been selected, Advance Medical’s training aligns directly with their value for excellent service to patients: “the training program is infused with the ‘why’, which is never more than two steps away from how it improves patient care.”

Given this commitment to the intrinsic motivation of its team, Advance Medical invests heavily in training and developing its team members: “Would rather turn an Advance Medical person into an accountant than an accountant into an advance medical person.”

Personal Growth at Advance Medical is not only encouraged, but actively supported and expected.

Values in Action

The leadership at Advance Medical understands both the difficulties and rewards that come with the profession, and so they encourage each team member’s humanity: “we want everyone to be a human being.

CultureTech

The principle technological driver of Advanced Medical’s culture is their internal communication system. Through this, a structure for recognizing excellence is established – honoring the many successes of Advance Medical’s team.

Personal Growth By The Numbers: Advance Medical’s culture meets ProHabits

Advance Medical displayed their dedication to personal growth and advancement by living their values with ProHabits.

What is ProHabits

Opportunities for daily personal growth delivered by email. Team members selected their area of personal growth from a list of ProTracks or curriculum that aligns individual habits with organizational values (see table below for Advance Medical’s chosen ProTracks).

Advance medical participated for 30 days and this is the story that the numbers tell.

What areas of personal growth were most important at Advance Medical?

 

The above graph shows the tracks that Advance Medical’s team used to bring their values to life.

How did engagement differ across each area of development?

Feedback from the front lines

Conclusion

During Advance Medical’s first month with ProHabits, we saw Advance Medical live their values – aligning ProTrack selection with the skills that drive their service. Advance Medical harnessed the power of ProHabits to enhance their vibrant values driven culture.