The Inclusion Habit

Inclusion Analysis

*based on a participant surveys and shared stories which were qualitatively coded to measure impact of the actions

90% Reported More Inclusive Behavior

46% Indicate Changes in interactions

14% Indicate Changes in Perceptions

35% Described improved Mindfulness/Reflection

27% Described Greater Sense of Community

24% Reported Enhanced Connection

“The Inclusion Habit was a quick and easy way to get me mindful about how I can be more effective if I just take a moment to understand the proclivities of others and how those tendencies and inclinations can be leveraged for better relationships and outcomes.”
– Vice President, Human Resources

“As the name suggests this exercise definitely becomes a “Habit”, I look forward to reading the day’s habit as soon as it pops-up. There are many interesting stories and experiences that people share on the storyboard which are both enlightening and thought provoking,”
– Associate, Services Technology

CoverHound Case Study

Can personal growth habits lead to increased customer engagement?CoverHound observed a 15% increase in their Net Promoter Scores their first month of ProHabits.12 months into their partnership with ProHabits focusing on culture and values, CoverHound continues to lead with the highest NPS in the insurance industry.

CoverHound® is an insurance technology company with a flourishing culture that leverages personal growth and core values to promote a sharp focus on the customer. CoverHound initially utilized ProHabits to discover their team’s commitment to personal growth and has since determined that living their values can align with improved customer relations.

CoverHound uses Net Promoter Scores (NPS) to measure customer satisfaction. During their time with ProHabits, CoverHound demonstrated record levels of engagement in personal growth and noticed a considerable increase in the percent of customers who were very likely to recommend the company to others.

 

CoverHound’s culture at a glance

Mission

To continually exceed expectations when providing transparent choice & competitive rates for anyone’s insurance needs.

d’aprile properties is a Chicago based real estate agency that extends its services across the Midwest. Believing in a culture of positive energy, d’aprile partnered with ProHabits for a month to live their values. During this month, our research uncovered that their team is highly aligned with the values of their leadership and with the positive aspirational goals of ProHabits. Demonstrating their alignment, the d’aprile team integrated ProHabits into their everyday conversation and activities at a number of levels.

Who they are and what they do

d’aprile properties is a real estate agency based in Chicago that provides its services across the Midwest. D’aprile offers the range real estate services – from assistance in the home buying and selling process to help with financing. In providing these services, d’aprile is committed to bringing a personable human element to the table that creates a unique sense of calm in an otherwise stressful process.

d’aprile’s Culture

d’aprile’s culture is built with positive energy and continually fueled by a passion for growth. Created to foster ideas and inspire collaboration, d’aprile cultivates a unique culture that stands alone in its exceptional client services and professional results.

Leadership Mindset

Taking a holistic approach to leadership, d’aprile encourages and actively supports growth in their team across all areas professional and personal. The d’aprile leadership, through the guidance and support they provide their team, stays true to their value of ‘develop yourself and others’. The leadership shows that they remain committed to living their values and continually seek opportunities to do so.

The d’aprile leadership assists their team in a number of vital ways. The main channels through which they provide this are courses for professional development and active coaching of their team. Through these, they guide their team in discovering their passion and in the pursuit of their dreams.

Service Philosophy

d’aprile’s culture does not end with its management style, but is expressed fully in its services to clients. From guiding the client through the details of the home sale process to offering emotional support, d’aprile believes in developing yourself while developing others.

Throughout the home sale transaction the services provided are always grounded in their firm value of doing what’s right. In so doing, d’aprile acts as an advocate for their client – looking out for the their best interest rather than just a short sighted sale.

d’aprile meets ProHabits

What is ProHabits?

Opportunities for daily personal growth delivered by email. Team members selected their area of personal growth from a list of ProTracks or curriculum that aligns individual habits with organizational values (see table below for d’aprile’s chosen ProTracks).

How They Chose to Grow

The graphic below shows the ProTracks that the d’aprile team felt most reflected their values. Unsurprisingly, ProMindfulness was the the most popular track demonstrating their culture built on reflection and holistic consideration.

Harnessing their Team’s Outstanding Commitment to Personal Growth

ProHabits and the d’aprile Team

During d’aprile’s first month, ProHabits became an integral part of the team’s culture discussion and their daily routine. Here’s some feedback we’ve received from the front lines:

The Takeaway

d’aprile demonstrated their commitment to their values and their team’s personal growth by utilizing ProHabits for a month. During their month with ProHabits, d’aprile had an outstanding level of team engagement with daily personal growth activities. ProHabits facilitated the alignment of personal growth and their holistic approach to business.

Gaylor Electric is a growing national electrical contracting firm providing scalable services to clients of any size. Ever since its inception in 1984, Gaylor Electric has demonstrated strong core values focused on conducting business in a way that distinguishes it from others in the industry. Acting on their core value for personal growth, Gaylor Electric decided to try ProHabits for a month. The partnership resulted in marked personal growth and inspired innovative reductions in unnecessary operational costs.

Who is Gaylor Electric?

Gaylor Electric is an electrical contracting company based in Indianapolis, Indiana with locations throughout the country.

From small contracts to multimillion dollar developments Gaylor scales its services to meet the client’s needs. By utilizing their commitment to core values, Gaylor maintains their position as the highest performing national contractor of excellence. An honor demonstrated by their top recognition in the ABC’s Awards of Excellence program.

The “Why?” of Gaylor Electric

John Gaylor founded Gaylor Electric in 1984 after finding that the companies in the industry didn’t share his values in business. Ever since, Gaylor Electric has been a values driven culture from the inside out. During their first month with ProHabits, we saw their focus on values reflected across a number of key domains (represented in the graphics below).

When you think of the construction industry and its culture you probably don’t think of mindful culture practices or values based initiatives. This is for good reason: it’s exceedingly rare in the trade. This is why John Gaylor found that companies didn’t share his values – and why he set out to create Gaylor Electric.

This makes Gaylor Electric’s commitment to their values and their cultivated cultural practices all the more interesting. Because, not only does Gaylor’s culture and values stand out from most companies – it does so in an industry that has yet to embrace the personal development mindset.

Core Values

 

Gaylor’s values aren’t hidden away somewhere in the dusty tomes of HR documents – they are at the front and center of their brand’s presentation and shape their team’s everyday work experiences. Often cited are Gaylor’s eight core values:

  • Integrity
    We say what we mean and mean what we say.
  • Customer Service
    We bring our best efforts every time to see it through to a successful completion.
  • Safety
    We make sure our professionals are extensively trained in order to have a 100% accident free jobsite.
  • Sales Growth
    We expect our clients and vendors will enjoy the Gaylor Electric experience to the point they want to grow with us and form a productive relationship.
  • Return on Investment
    Our employees are the most important resource to maximizing return on investment.
  • Performance
    We bring an “I Can Do” attitude to every project everyday.
  • Personnel Development
    We believe that when one of our employees improves through education, we have improved as a company as well.
  • Teamwork
    We have developed a culture where people realize their importance.

Training and Development

When you work at Gaylor it’s not about just doing your job and going home – growth is structured into the job itself.

Each team member at Gaylor receives a personalized educational plan to follow. By structuring these plans, working at Gaylor provides a path to personal development in tandem with one’s professional life.

Rewards & Recognition

Gaylor Electric believes strongly in the merit shop philosophy – meaning that they believe in rewarding individuals for the hard work they put in. Because of this philosophy, recognition for individuals’ hard work and insights are heavily emphasized at Gaylor – Michael Fort, Chief Values Officer, notes that they always want their team to be able to express ideas for improvement.

This encouragement is reinforced through their innovation award – that both recognizes the employee and is $500 dollars in cash. This award is available to anyone who shares a great idea – promoting Gaylor’s value for performance over seniority.

Gaylor Electric’s Leadership

As Michael Fort notes, Gaylor Electric’s senior executives aren’t seniors – many even are still in their 30s. Michael emphasizes that they’re

 

This merit based promotion strategy is clearly reflected in their apt leadership, and their team’s commitment to personal growth.

Personal Growth By The Numbers: Gaylor Electric’s culture meets ProHabits

Gaylor Electric displayed their dedication to personal growth and advancement by living their values with ProHabits.

What is ProHabits?

Prohabits offers opportunities for daily personal growth delivered by email. Team members selected their area of personal growth from a list of ProTracks or curriculum that aligns individual habits with organizational values (see table below for Gaylor Electric’s chosen ProTracks).

Eliminating waste With ProHabits

Gaylor Electric achieved financial savings to match their devotion to personal growth. While utilizing the ProTrack ProDuctivity their president, Chuck Goodrich, found a way to eliminate a major source of waste that had been long overlooked.

One morning after committing to his activity, Chuck took some time to reflect on business operations and ways they could be improved. While walking around the office considering the activity’s call to eliminate process waste, he noticed a major oversight: mail, that was going in between offices team members frequently travel to, was being sent via courier instead of being taken with team members.

Addressing this, by having the team take the mail, saved the company $18,000 a month. Over the course of a year they expect to save nearly a quarter of a million in costs that they will now be able to invest elsewhere. Chuck showed the amazing potential that reflecting on your personal growth and process improvement can have. Through this singleepisode, Gaylor discovered how brief actionable micro-activities can catalyze macro level changes.

In discussing this, Michael Fort, Gaylor’s Chief Values Officer, noted that this oversight was the result of everyone being “too busy to notice.” Many, as they begin their partnership with ProHabits, worry that the daily activities will become just another “to-do” on their list. As Michael Fort tells us, not only is this not the case – but the activities become more effective the busier you are. ProHabits activities are not just a thing to do, but a way to frame your day towards growth.

The email that inspired the waste eliminating insight

What areas of personal growth were most sought after at Gaylor?

The pie chart above shows what areas the team at Gaylor is committed to growing in.

How the team grew with their ProTracks

How did engagement differ across each area of development?

The Takeaway

During Gaylor’s month with ProHabits the team made a number of exceptional achievements. Notably their sizable financial savings, the personal growth experiences of the team, and the level of team engagement. These achievements demonstrated the power of living your values and how daily micro-activities can actualize growth potential.

Power Home Remodeling is a nationally respected exterior remodeling corporation dedicated to delivering the American dream. Always striving relentlessly towards improvement, Power utilized ProHabits for a month and was able to live their ambitious values while delivering on their service promises.

Who is Power Home Remodeling?

Power, as it’s known around the office, is an exterior remodeling company headquartered in Chester, Pennsylvania with locations throughout the country.

Power’s team is over 1,850 strong, nationally. The average age of new hires at Power is approximately 23 with 90% of new recruits under the age of 35. This age demographic stems from Power’s value of hiring for life.

Despite this young demographic at Power, there are a substantial number of veterans, as Power believes in harnessing the leadership and accountability they find among seasoned team members.

Power has been ranked as one of the fastest growing companies for the past six years – as it strives to serve a wider community.

What Power Does

Power provides home remodelling services that think beyond the customer’s home, towards their dreams and happiness.

Power synthesizes their excellence in remodeling with their dedication to the community. To practice their dedication, Power offered a dollar for every window they installed to Alexa – an organization for childhood cancer research.

These contributions to their greater community demonstrates that service orientation is not just a motto at Power, but rather exemplifies how the organization is fundamentally structured to serve from the bottom up.

Power’s culture at a glance

To be better than yesterday.

Power’s culture

The engine of Power’s culture is service. To maintain their astounding 96% customer satisfaction rate, Power must constantly strive to uphold the best quality of service.

Even at 96%, Power believes that they have room to improve their service. Never simply focusing on their accomplishments, Power is always looking towards improvement and growth. As Power says – they are “a relentless improvement company.”

Power seeks to maximize happiness for its team. To facilitate this, Power endorses acts of gratitude. Each team member is encouraged to send a letter to a person who had a major impact on their professional life. Next, the team member is asked to keep a gratitude journal in which they write what they are grateful for every night. Power’s leadership encourages the team to not only keep a private account of what they are grateful for, but also to express it to those whom they feel grateful to. The resulting cycle of gratitude produces numerous opportunities for feelings of happiness and satisfaction.

With the commitment Power shows to creating the best work environment possible, it’s no wonder that the company has time and again been featured among the best places for Millennials to work in the country.

Power prides itself as a Fortune 1 Millennial company – providing a workplace that both caters to their professional desires while also providing professional security many millennials lack.

Leadership Mindset

While many companies bring their leadership in from the outside, Power believes in filling leadership roles from within. Power believes that leaders who know the company from the ground up will make better decisions and understand the challenges that their team face:

 

All too often, managers are disconnected from the people they oversee – leading to a rift in the cohesiveness of the team. With leaders directing groups they have worked at every stage of, Power’s leadership is intimately intertwined with their team. Putting the leadership in a position to promote their team’s greatest potential.

Personal Growth by the numbers

In living their value of shattering expectations, Power demonstrated an interest and engagement with ProHabits that stood out from the pack. Without a push from their leadership, Power’s team showed their intrinsic drive to personal growth through their enthusiastic participation.

What is ProHabits?

Opportunities for daily personal growth delivered by email. Team members selected their area of personal growth from a list of ProTracks or curriculum that aligns individual habits with organizational values (see table below for Power’s chosen ProTracks).

Power participated with ProHabits for 30 days and this is the story the numbers tell.

This graph represents Power’s chosen tracks. Displaying their preference for ProFocus and Mindfulness.

Feedback from the front lines

Conclusion

During Power’s first month with ProHabits we saw exceptionally high levels of participation and Track completion. Power demonstrated their unique values and lived them through daily activities.

Advance Medical is a value driven service focused company. Advance Medical believes in hiring for life and strongly emphasizes their team member’s personal growth. Utilizing ProHabits for a month, Advance Medical sought to make their values actionable, and to actualize their cultural mindset. During the month, they demonstrated a high level of commitment with an 80% completion rate for activities.

Getting to know Advance Medical

Advance Medical is driven by the singular desire to “reduce the confusion and suffering that comes with being a patient.” Advance Medical understands that patients are encountering difficult and often life altering choices. Advance Medical believes that through service and hard work they can alleviate much of the burden their clients face.

Founded in 1999, Advance Medical serves 194 countries with 35 million people who have access to its services. Within its team, Advance Medical can boast 800 dedicated health professionals – 450 of whom are medical doctors. Prepared to serve their large and diverse client base, the team speaks over 20 languages – enabling effective communication to their clients around the globe.

Leadership Mindset

The leadership at Advance Medical act as standard bearers for the company’s culture – striving to lead as examples of their best cultural practices.

Culture is considered an imperative element at every level of operation.

Advance Medical’s leadership believes in creating an environment in which rewarding and authentic experiences take place:

Training and Development

Advance Medical maintains a strong sense of culture and identity that is demonstrated at every level of its practices. From onboarding to retirement, culture and the importance of cultural fit are heavily emphasized – prospective team members undergoing rigorous vetting for cultural alignment. Advance Medical seeks team members who are intrinsically driven towards their values and cultural mindset.

Once new team members have been selected, Advance Medical’s training aligns directly with their value for excellent service to patients: “the training program is infused with the ‘why’, which is never more than two steps away from how it improves patient care.”

Given this commitment to the intrinsic motivation of its team, Advance Medical invests heavily in training and developing its team members: “Would rather turn an Advance Medical person into an accountant than an accountant into an advance medical person.”

Personal Growth at Advance Medical is not only encouraged, but actively supported and expected.

Values in Action

The leadership at Advance Medical understands both the difficulties and rewards that come with the profession, and so they encourage each team member’s humanity: “we want everyone to be a human being.

CultureTech

The principle technological driver of Advanced Medical’s culture is their internal communication system. Through this, a structure for recognizing excellence is established – honoring the many successes of Advance Medical’s team.

Personal Growth By The Numbers: Advance Medical’s culture meets ProHabits

Advance Medical displayed their dedication to personal growth and advancement by living their values with ProHabits.

What is ProHabits

Opportunities for daily personal growth delivered by email. Team members selected their area of personal growth from a list of ProTracks or curriculum that aligns individual habits with organizational values (see table below for Advance Medical’s chosen ProTracks).

Advance medical participated for 30 days and this is the story that the numbers tell.

What areas of personal growth were most important at Advance Medical?

 

The above graph shows the tracks that Advance Medical’s team used to bring their values to life.

How did engagement differ across each area of development?

Feedback from the front lines

Conclusion

During Advance Medical’s first month with ProHabits, we saw Advance Medical live their values – aligning ProTrack selection with the skills that drive their service. Advance Medical harnessed the power of ProHabits to enhance their vibrant values driven culture.

Advance Medical is a value driven service focused company. Advance Medical believes in hiring for life and strongly emphasizes their team member’s personal growth. Utilizing ProHabits for a month, Advance Medical sought to make their values actionable, and to actualize their cultural mindset. During the month, they demonstrated a high level of commitment with an 80% completion rate for activities.

Getting to know Advance Medical

Advance Medical is driven by the singular desire to “reduce the confusion and suffering that comes with being a patient.” Advance Medical understands that patients are encountering difficult and often life altering choices. Advance Medical believes that through service and hard work they can alleviate much of the burden their clients face.

Founded in 1999, Advance Medical serves 194 countries with 35 million people who have access to its services. Within its team, Advance Medical can boast 800 dedicated health professionals – 450 of whom are medical doctors. Prepared to serve their large and diverse client base, the team speaks over 20 languages – enabling effective communication to their clients around the globe.

Leadership Mindset

The leadership at Advance Medical act as standard bearers for the company’s culture – striving to lead as examples of their best cultural practices.

Culture is considered an imperative element at every level of operation.

Advance Medical’s leadership believes in creating an environment in which rewarding and authentic experiences take place:

Training and Development

Advance Medical maintains a strong sense of culture and identity that is demonstrated at every level of its practices. From onboarding to retirement, culture and the importance of cultural fit are heavily emphasized – prospective team members undergoing rigorous vetting for cultural alignment. Advance Medical seeks team members who are intrinsically driven towards their values and cultural mindset.

Once new team members have been selected, Advance Medical’s training aligns directly with their value for excellent service to patients: “the training program is infused with the ‘why’, which is never more than two steps away from how it improves patient care.”

Given this commitment to the intrinsic motivation of its team, Advance Medical invests heavily in training and developing its team members: “Would rather turn an Advance Medical person into an accountant than an accountant into an advance medical person.”

Personal Growth at Advance Medical is not only encouraged, but actively supported and expected.

Values in Action

The leadership at Advance Medical understands both the difficulties and rewards that come with the profession, and so they encourage each team member’s humanity: “we want everyone to be a human being.

CultureTech

The principle technological driver of Advanced Medical’s culture is their internal communication system. Through this, a structure for recognizing excellence is established – honoring the many successes of Advance Medical’s team.

Personal Growth By The Numbers: Advance Medical’s culture meets ProHabits

Advance Medical displayed their dedication to personal growth and advancement by living their values with ProHabits.

What is ProHabits

Opportunities for daily personal growth delivered by email. Team members selected their area of personal growth from a list of ProTracks or curriculum that aligns individual habits with organizational values (see table below for Advance Medical’s chosen ProTracks).

Advance medical participated for 30 days and this is the story that the numbers tell.

What areas of personal growth were most important at Advance Medical?

 

The above graph shows the tracks that Advance Medical’s team used to bring their values to life.

How did engagement differ across each area of development?

Feedback from the front lines

Conclusion

During Advance Medical’s first month with ProHabits, we saw Advance Medical live their values – aligning ProTrack selection with the skills that drive their service. Advance Medical harnessed the power of ProHabits to enhance their vibrant values driven culture.