Advance Medical is a value driven service focused company. Advance Medical believes in hiring for life and strongly emphasizes their team member’s personal growth. Utilizing ProHabits for a month, Advance Medical sought to make their values actionable, and to actualize their cultural mindset. During the month, they demonstrated a high level of commitment with an 80% completion rate for activities.
Advance Medical is driven by the singular desire to “reduce the confusion and suffering that comes with being a patient.” Advance Medical understands that patients are encountering difficult and often life altering choices. Advance Medical believes that through service and hard work they can alleviate much of the burden their clients face.
Founded in 1999, Advance Medical serves 194 countries with 35 million people who have access to its services. Within its team, Advance Medical can boast 800 dedicated health professionals – 450 of whom are medical doctors. Prepared to serve their large and diverse client base, the team speaks over 20 languages – enabling effective communication to their clients around the globe.
The leadership at Advance Medical act as standard bearers for the company’s culture – striving to lead as examples of their best cultural practices.
Culture is considered an imperative element at every level of operation.
Advance Medical’s leadership believes in creating an environment in which rewarding and authentic experiences take place:
Advance Medical maintains a strong sense of culture and identity that is demonstrated at every level of its practices. From onboarding to retirement, culture and the importance of cultural fit are heavily emphasized – prospective team members undergoing rigorous vetting for cultural alignment. Advance Medical seeks team members who are intrinsically driven towards their values and cultural mindset.
Once new team members have been selected, Advance Medical’s training aligns directly with their value for excellent service to patients: “the training program is infused with the ‘why’, which is never more than two steps away from how it improves patient care.”
Given this commitment to the intrinsic motivation of its team, Advance Medical invests heavily in training and developing its team members: “Would rather turn an Advance Medical person into an accountant than an accountant into an advance medical person.”
Personal Growth at Advance Medical is not only encouraged, but actively supported and expected.
The principle technological driver of Advanced Medical’s culture is their internal communication system. Through this, a structure for recognizing excellence is established – honoring the many successes of Advance Medical’s team.
Opportunities for daily personal growth delivered by email. Team members selected their area of personal growth from a list of ProTracks or curriculum that aligns individual habits with organizational values (see table below for Advance Medical’s chosen ProTracks).
Advance medical participated for 30 days and this is the story that the numbers tell.
The above graph shows the tracks that Advance Medical’s team used to bring their values to life.
During Advance Medical’s first month with ProHabits, we saw Advance Medical live their values – aligning ProTrack selection with the skills that drive their service. Advance Medical harnessed the power of ProHabits to enhance their vibrant values driven culture.