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Gaylor Electric - Maximizing efficiency with ProHabits

Gaylor Electric is a growing national electrical contracting firm providing scalable services to clients of any size. Ever since its inception in 1984, Gaylor Electric has demonstrated strong core values focused on conducting business in a way that distinguishes it from others in the industry. Acting on their core value for personal growth, Gaylor Electric decided to try ProHabits for a month. The partnership resulted in marked personal growth and inspired innovative reductions in unnecessary operational costs.

Who is Gaylor Electric?

Gaylor Electric is an electrical contracting company based in Indianapolis, Indiana with locations throughout the country.

From small contracts to multimillion dollar developments Gaylor scales its services to meet the client’s needs. By utilizing their commitment to core values, Gaylor maintains their position as the highest performing national contractor of excellence. An honor demonstrated by their top recognition in the ABC’s Awards of Excellence program.

The “Why?” of Gaylor Electric

John Gaylor founded Gaylor Electric in 1984 after finding that the companies in the industry didn’t share his values in business. Ever since, Gaylor Electric has been a values driven culture from the inside out. During their first month with ProHabits, we saw their focus on values reflected across a number of key domains (represented in the graphics below).

When you think of the construction industry and its culture you probably don’t think of mindful culture practices or values based initiatives. This is for good reason: it’s exceedingly rare in the trade. This is why John Gaylor found that companies didn’t share his values - and why he set out to create Gaylor Electric.

This makes Gaylor Electric’s commitment to their values and their cultivated cultural practices all the more interesting. Because, not only does Gaylor’s culture and values stand out from most companies - it does so in an industry that has yet to embrace the personal development mindset.

Core Values

Values are the concrete foundation on which Gaylor is based. Values are at the core of our existence and the reason for our many successes as a company.

 

Gaylor’s values aren’t hidden away somewhere in the dusty tomes of HR documents - they are at the front and center of their brand’s presentation and shape their team’s everyday work experiences. Often cited are Gaylor’s eight core values:

  • Integrity
    We say what we mean and mean what we say.
  • Customer Service
    We bring our best efforts every time to see it through to a successful completion.
  • Safety
    We make sure our professionals are extensively trained in order to have a 100% accident free jobsite.
  • Sales Growth
    We expect our clients and vendors will enjoy the Gaylor Electric experience to the point they want to grow with us and form a productive relationship.
  • Return on Investment
    Our employees are the most important resource to maximizing return on investment.
  • Performance
    We bring an “I Can Do” attitude to every project everyday.
  • Personnel Development
    We believe that when one of our employees improves through education, we have improved as a company as well.
  • Teamwork
    We have developed a culture where people realize their importance.

Training and Development

When you work at Gaylor it’s not about just doing your job and going home - growth is structured into the job itself.

Each team member at Gaylor receives a personalized educational plan to follow. By structuring these plans, working at Gaylor provides a path to personal development in tandem with one’s professional life.

Rewards & Recognition

Gaylor Electric believes strongly in the merit shop philosophy - meaning that they believe in rewarding individuals for the hard work they put in. Because of this philosophy, recognition for individuals’ hard work and insights are heavily emphasized at Gaylor - Michael Fort, Chief Values Officer, notes that they always want their team to be able to express ideas for improvement.

This encouragement is reinforced through their innovation award - that both recognizes the employee and is $500 dollars in cash. This award is available to anyone who shares a great idea - promoting Gaylor’s value for performance over seniority.

Gaylor Electric’s Leadership

As Michael Fort notes, Gaylor Electric’s senior executives aren’t seniors - many even are still in their 30s. Michael emphasizes that they’re

an organization of opportunity - it’s not about how long you’ve been doing anything, but how you perform.

 

This merit based promotion strategy is clearly reflected in their apt leadership, and their team’s commitment to personal growth.

Personal Growth By The Numbers: Gaylor Electric’s culture meets ProHabits

Gaylor Electric displayed their dedication to personal growth and advancement by living their values with ProHabits.

What is ProHabits?

Prohabits offers opportunities for daily personal growth delivered by email. Team members selected their area of personal growth from a list of ProTracks or curriculum that aligns individual habits with organizational values (see table below for Gaylor Electric’s chosen ProTracks).

Eliminating waste With ProHabits

Gaylor Electric achieved financial savings to match their devotion to personal growth. While utilizing the ProTrack ProDuctivity their president, Chuck Goodrich, found a way to eliminate a major source of waste that had been long overlooked.

One morning after committing to his activity, Chuck took some time to reflect on business operations and ways they could be improved. While walking around the office considering the activity’s call to eliminate process waste, he noticed a major oversight: mail, that was going in between offices team members frequently travel to, was being sent via courier instead of being taken with team members.

Addressing this, by having the team take the mail, saved the company $18,000 a month. Over the course of a year they expect to save nearly a quarter of a million in costs that they will now be able to invest elsewhere. Chuck showed the amazing potential that reflecting on your personal growth and process improvement can have. Through this singleepisode, Gaylor discovered how brief actionable micro-activities can catalyze macro level changes.

In discussing this, Michael Fort, Gaylor’s Chief Values Officer, noted that this oversight was the result of everyone being “too busy to notice.” Many, as they begin their partnership with ProHabits, worry that the daily activities will become just another “to-do” on their list. As Michael Fort tells us, not only is this not the case - but the activities become more effective the busier you are. ProHabits activities are not just a thing to do, but a way to frame your day towards growth.

The email that inspired the waste eliminating insight

What areas of personal growth were most sought after at Gaylor?

The pie chart above shows what areas the team at Gaylor is committed to growing in.

How the team grew with their ProTracks

  • In their focus…
  • In their leadership…
  • In their productivity...
Prioritizing what's most important to be accomplished. Finish a task even if a firedrill is presented, finish the task at-hand before changing gears and moving to a new task. Make a list, develop a plan then work the plan. 100% Focus and attention to the current task at hand!

Following through - Making sure the thoughts of change are actually implemented.

Better implementation - provide clear defined roles and action items to make sure opportunities are capitalized on.

Allowing Myself a Break - Many times I try and go full force all the time which means there have been times I ran right by an opportunity or a teaching moment.

Need to take a moment every now and then and take a breath assess what is around me and how better to focus the effort being put forth to capture these opportunities.

I found that being focused bumped my productivity considerably.  I even used the techniques at home.  It was a great experience and I will continue what I've started

I found that being focused bumped my productivity considerably.  I even used the techniques at home.  It was a great experience and I will continue what I've started

How did engagement differ across each area of development?

ProTrack
Committed
Completed
ProDuctivity will train the habits that will ensure you and your team won’t waste time, effort, resources, or one drop of sweat on unnecessary actions.
0
0%
ProFocus will promote your uninterrupted focus and help you conquer the myth of multitasking by teaching you how to design your environment, mindset, and schedule to ensure sustained focus when you need it the most.
97,705
82%

The above graphic depicts the level of engagement each ProTrack received relative to their number of commitments.

The Takeaway

During Gaylor’s month with ProHabits the team made a number of exceptional achievements. Notably their sizable financial savings, the personal growth experiences of the team, and the level of team engagement. These achievements demonstrated the power of living your values and how daily micro-activities can actualize growth potential.